If you need to change the bank account registered for fiat withdrawals, please submit a request, choose the topic Exchange > Bank account update, and upload a selfie holding the ID you used to get your account verified on our exchange as well as a paper with the message:
Update my withdrawal destination
Account email address
Instructions for the selfie
- Make sure to be in a well-lit place.
- You, the ID, and the paper with details need to be all in the same picture
- All the information written on the ID as well as on the piece of paper must be of readable quality
- Ensure to hold the original ID in the selfie, the ID cannot be printed.
This way we'll be able to confirm your identity and securely exclude your old bank account so you can update it!
Once your bank account has been removed, check out here how to register a new one.