In order for you to deactivate 2FA from when you're logged out of your Dacxi Exchange account, you will need to submit a request to our support team requesting the deactivation and informing the Recovery code that you had to write down and keep safe when you first activated the 2FA.
If you don't have the recovery code anymore, you will need to submit a request and upload a selfie holding the ID you used to get your account verified on our exchange as well as a paper with the message:
Account email address
Selfie, ID, and paper with details need to be all in the same picture
This way we'll be able to confirm your identity and securely deactivate your 2 Factor Authentication so you log in again!
Note: Once the phone number has been excluded, your account will be blocked until you enter the new number.
If you'd like to change your account details, such as name or address, we have to reset your KYC so you can send the updated documentation. In this case, please