If you don't have access to the phone number registered on your account, we can help you log in and change it for a new one. In order for you to change the phone number on your Dacxi Exchange account, you will need to submit a request and upload a selfie holding the ID you used to get your account verified on our exchange as well as a paper with the message:
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Update my phone number Account email address Current phone number Today's date |
Selfie, ID and paper with details need to be all in the same picture
This way we'll be able to confirm your identity and securely exclude your old phone number so you can update it!
Note: Once the phone number has been excluded, your account will be blocked until you enter the new number.
If you'd like to change your account details, such as name or address, we have to reset your KYC so you can send the updated documentation. In this case, please submit a request.
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