What is OTC?
OTC – Over the Counter facility is for customers who want to sell their coins to Dacxi. Please note that the OTC desk is only for selling coins. OTC is for Bitcoin, Ethereum, Litecoin and Bitcoin Cash only. This process is not valid for DAC coin.
Is OTC available in Ireland and other EU countries?
We are currently testing this feature for our UK customers. Once successful, we will be rolling it out to Ireland and other EU countries.
I want to sell my coins. How do I do this?
The process of selling your coins via the OTC is simple. 1. Email us on email@example.com and state that you wish to sell your coins that are currently on our exchange. 2. You will then be required to transfer the coins(using the “transfer funds” option) that you wish to sell to our Dacxi account. Please check the indicative price on our exchange before transferring the coins to Dacxi account. 3. Once we receive the coins, the exact sales price will be locked in and the confirmation of sale will be sent to your email. The transaction is then final. 4. You will be asked to provide your bank account details. The recipient bank account must be under the same name as the exchange account. We are unable to transfer funds to third parties.
When will I receive the funds in my bank account?
Funds typically arrive in a UK bank account within 48 hours after the finalization of the transaction.
Why can’t I sell my coins directly from the exchange?
We are currently developing a new feature to allow platform users to sell their coins from the exchange. This is part of our short term road map and will be launched soon.
What are the minimum and maximum amounts that I can withdraw using the OTC?
The current minimum withdrawal limit is GBP 1,000 per order. The current maximum withdrawal limit is GBP 8,000 weekly.
Bank Fees & Charges?
Bank Transfer: GBP 25 + 0.3%