In most cases the profile review process is instantaneous. The reason why your profile is still showing as "Awaiting Review" is that we use an independent KYC, AML/ATL screening specialist to assess profile verification. Some profiles require further manual review.
Once the manual review has been completed we will update your status as verified (which means you can start trading straight away) or reset your page so that you can provide complete and accurate details.
We do have to follow the profile verifications procedures in place to ensure the highest level of security for all accounts. If manual review is required, the process takes 2-5 working days from when you submit your form.
Filling out all of your details correctly and in full can help speed up this process.
Make sure to include:
- Full first and last name as it appears on your government issued ID (which you will need for KYC level 2 once it is implemented)
- House/ apartment number, road address, suburb/area
- Province/ State/ Area
- Area Code/ Post Code
Each field must be accurately completed for your profile verification to be accepted.
If you would like to follow up on the progress of your KYC application please submit a request here (include as much detail and relevant screenshots as possible to help us identify and resolve the issue).