If you have forgotten the password to your exchange account then please visit this page for details on how to reset your password.
If you have submitted a reset password request but have not received the reset password link for your account, then it is possible that it is being blocked by your email settings, or by a security filter.
To solve this, there are a few options that you can try:
1. Please make sure that the email address entered matched your previously created exchange account.
2. Add firstname.lastname@example.org, email@example.com and firstname.lastname@example.org to your email contacts list. Then try to send the password reset link again.
3. Try using a different browser or try clearing your browser's cookies and cache. Then try to send the password reset link again.
4. If you run into any issues along the way please submit a request (include as much detail and relevant screenshots as possible to help us identify and resolve the issue)